A Washington-based law firm, Migliaccio & Rathod LLP, has shown interest in leading a class-action lawsuit against Bethesda because of the Fallout 76 refund policy.
Migliaccio & Rathod LLP states in a recent blog post titled, “Bethesda Game Studios Deceptive Trade Practices Investigation,” that they launched an investigation because Fallout 76 released as a “heavily glitched game” and players are unable to obtain refunds or play the game. The law firm also states that because Fallout 76 launched with a 56GB patch it “has proven to be but a starting point for the game’s problems.” Remember that Fallout 76 PC bug that deleted the entire game file and forced players to re-download the game?
According to the blog post, some gamers have tried to get refunds from Bethesda because their version of Fallout 76 is unplayable and they are forced to wait for a patch to fix it. A few days ago news surfaced that Bethesda is offering refunds to Fallout 76 PC players, but it now seems that it was either more wishful thinking than fact, or Bethesda stopped the process. One customer posted on Reddit that Bethesda did promise him a refund, but instead of cash he received an email stating they “do not have the ability to begin processing that refund for you right at this moment.” The unhappy customer was left with a promise that Bethesda will begin the refund process as soon as they can.
Bethesda is finding itself between a rock and a hard place as its refund policy clearly states that an item is only eligible for a refund if it is “unopened.” When it comes to digital purchases the T&C’s even warns customers to be careful when they buy anything on the Bethesda Store as you will not get a refund.
Digital Codes and opened CDs and DVDs cannot be returned under any circumstance. No exceptions to this policy unless where prohibited by law. Please be very careful when purchasing video games at the Bethesda Store.
Why did Bethesda offer refunds to begin with? Be that as it may, Migliaccio & Rathod LLP is currently looking for any Fallout 76 players who tried to receive a refund. If they get enough people they can initiate a class-action lawsuit.